When you purchase or use a contact relationship management, it could be the wrong decision. If you hear that a friend or another company is using XYZ, it does not mean yet that it is the right software for your business.
What do you want to do? If you just want a list of all your contacts and reinstall all contacts and their email addresses, telephone numbers and that sort of thing, a contact list would do, Microsoft Outlook, Thunderbird, and an Excel spreadsheet.
You have to think beyond. A CRM is a way to take care of your customers and potential customers. Send you details of all your products and services to everyone on your list if they are interested or not?
Want to keep track of anything? Say you network a lot and collect lots of business cards. You want to list all, but you also want to know when you spoke with them. Then you can search for a CRM that will contain all your contacts, but also notes the contact.
What do you do with this information? Want to see what you have spoken or just how often you speak with them? CRM programs can give you reports or lists, some show a summary sheet, or the last contact. Want to record calls to and from each person.
Thinking that you want to connect, they are the customers? Potential customers? Business people meet you, but they can or can not do business with? Customers that you can keep track of what emails you send, or creating marketing emails to promote the things that interest them.
A CRM can keep track of customer preferences, if you enter information. You can also add something called the occasion.