Nowadays there is a growing trend that many companies are choosing to outsource their IT support. They realize that it is a huge advantage for a company to outsource IT support and have a number of IT professionals instead of hiring a number of IT staff to help themselves, usually at a much higher cost.
Choosing a Managed Service Provider (MSP) for the daily input and output of your IT system is not an easy decision. You are totally responsible for updating your business. You can browse online if you are looking for managed IT services in Washington DC and DC Metro Area.
Different service providers offer different services to their customers. Some offer "opening hours" where you buy in advance a certain number of hours when you request IT support. The work is deducted from the block.
This can be useful if you don't use your IT support too much, but if you spend a lot of time per week or month, consider looking at an SMB that has an "All You Can Eat" plan. This is commonly referred to as a "Managed Service Agreement".
Managed service agreements provide you with unlimited support calls for a fee and typically cover services such as system maintenance and workstation monitoring. The fees are usually based on the number of your current employees and the complexity of your IT system.
This system makes budgeting easier because you know you won't be exposed to hefty monthly bills when you have a month that needs a lot of support. You never want to think about bills when you ask for help.